KEEN TO throw the book at dodgy dealers and rogue traders, a Prudhoe man has written a foolproof guide to complaining.

Scott Dixon has penned his first book, How to Effectively Resolve Complaints and Motoring Disputes .

The book also credits his alias The Grumpy Git as author and Scott says it was his own experiences that inspired him to start writing.

The 46-year-old said: “I felt frustrated by my own experiences and wanted to prevent anyone else going through the same thing.

“I have had so many bad experiences that I successfully won, that I felt I could not only write a book about it all, but also assist consumers and motorists fight back and ‘beat the system’ easily with templates and advice that works.”

A former student of Prudhoe Community High School, Scott has an A-level in law.

He now works as an NHS administrator in Edinburgh, but his legal knowledge stood him in good stead when researching his book.

Comprising 26 chapters, the book looks into seven consumer laws across England, Wales, Scotland and the Isle of Man.

There is advice on consumer matters including hire purchase agreements, flight delays and returning goods.

The book also considers the Road Traffic Act and investigates the legality of fixed and temporary speed cameras, temporary road works, parking issues and even pothole claims.

Scott spent three months painstakingly researching, scrutinising and interpreting the legislation behind the issues as well as looking at real-life case studies.

As well as advice, the book contains template letters for readers to use if they need to.

The book is published online and is available in the Kindle store for £3.99. It can be read on any electronic device.

Scott said: “There is a lot of information in there. I want to put the power back with consumers and motorists.”