Northumbrian Water customers are being encouraged to go digital.
The water company is promoting its online accounts as the "quickest and simplest" way to manage bills and services.
Customers can view bills, set up payment plans, and track meter readings through the website or mobile app.
Susan Emms, head of customer service at Northumbrian Water, said: "Everyone leads busy lives, so registering for an online account is the quickest and simplest way for our customers to manage their water bill.
"Whether you’re moving home or just want to check your balance, our website and app are easy to use, and changes can be made any time of day.
"We’ll always be here for customers in whatever way works best for them, but going digital is a great step for anyone who wants a quicker way to manage their water."
Customers are also being advised to make use of the company's AI-powered assistant.
To sign up online, visit www.nwl.co.uk/register or download the Northumbrian Water app.
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