A NORTHUMBERLAND care home has been rated 'good' across all areas by the health watchdog, following an assessment prompted by "concerns" about care.
Run by experienced care home operators, Kara Healthcare, Rose Tree House in Mickley, Stocksfield, was handed the rating by the Care Quality Commission (CQC) following an unannounced assessment between November 11 and December 4.
Rose Tree House, currently home to 41 residents, is for people who require nursing or personal care. The home provides personal care and nursing care for older and younger adults, some of whom may be living with dementia, a physical disability or a sensory need.
The assessment was prompted due to "concerns" about care provision, medicines management, staffing, the premises and management approach.
Following the assessment, inspectors reported that "medicines were administered safely," but "the outcome of administration was not always recorded."
They did say, however, that "there was a positive culture of openness and learning" amongst staff members.
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Care, home users told CQC assessors that they "felt safe" and "well cared for." They said staff were "kind, respectful and supported them to make choices about their care."
"Staff treated people with dignity and had a warm and caring approach," the CQC report said.
"Medicines were administered safely; however, some PRN (as required medicine) protocols were not in place on the electronic system, and the outcome of administration was not always recorded. Body maps were not fully in place for topical applications (creams), and the storage of returned medicines was not always secure.
"Quality assurance systems were in place, and the above actions in relation to medicines had been noted across several audits, but did not always lead to timely action.
"The registered manager responded positively to feedback, implementing changes during the inspection, and there was no evidence anyone had come to harm.
"There was a positive culture of openness and learning, with lessons learned shared across the staff team and the wider organisation."
The assessment detailed how care plans were "person-centred" and "reviewed regularly."
It said that people and their relatives were "involved in decisions" about their care, and systems for safeguarding, risk management, and infection prevention were in place, and staff received regular training to maintain competence.
The report stated that leadership was "visible and inclusive," as staff described management as "approachable and supportive."
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