The North East Contact Centre Awards (NECCA) has appointed a new head judge for this year.

Sarah Hunt brings more than 25 years of experience in the industry, having worked in fields including retail, banking, insurance, funeral care, and outsourced operations.

She begins work immediately, preparing for the opening of nominations in early June.

She said: "I'm absolutely thrilled to join NECCA this year as head judge.

"I’ve had a front-row seat to witness NECCA’s significant influence on the North East contact centre community through my work with headline sponsor, Greenbean, compelling me to seize the opportunity to get involved at the earliest chance."

She previously served as membership director at the CCMA and lead judge for the UK National Contact Centre and the European Contact Centre and Customer Service Awards (ECCCSA).

These positions allowed her to share best practices and raise standards across the industry.

Marc Gordon, the event organiser, said: "We seize this moment to express our deep gratitude to Christine Allenson for her years of unwavering passion, hard work, and dedication.

"The appointment of Sarah represents a significant milestone for us at NECCA. We are excited to see how her fresh perspective and expertise will honour the foundation laid by Christine and elevate the awards to new heights."

Ms Hunt added: "Taking over the reins from Christine Allenson, who has worked tirelessly to shape the awards into what they are today, certainly sets a high bar.

"I am hopeful and dedicated to doing her legacy proud."