A MAJOR gas distributor has been recognised for its commitment to support vulnerable customers.

Northern Gas Networks (NGN), the gas distributor for the North of England, has been officially recognised for its commitment to supporting vulnerable customers.

BSI, the business standards and improvement company, awarded NGN the prestigious Inclusive Service Kitemark in recognition of its inclusive and flexible approach to customer service.

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The decision comes after an intensive two part assessment and a programme of ongoing surveillance against the ISO Standard 22458 ‘Consumer vulnerability – Requirements and guidelines for the design and delivery of inclusive service’.

NGN’s customer experience director Eileen Brown said: “We’ve held held BSI 18477 since 2018, so that stood us in very good stead for the transition to the international standard and Kitemark.

“We take great pride in making every contact count with our customers and always aim to deliver more than expected, whilst continually looking to improve. The award of this Kitemark, is testament to the teamwork and ethos that runs through the business, when it comes to supporting our customers, in particular, those who require extra help.”

The Kitemark aligns with regulators Ofgem, Ofwat FCA, United Regulators NI and their strategies which drive organizations to safeguard customers in vulnerable situations.