NORTHUMBRIAN Water is offering extra help and financial support for its customers during the Covid-19 crisis.

From flexible payment plans to payment breaks, the water firm has a number of different financial schemes available to help those who are worried about paying their bills over the coming weeks.

It has launched a dedicated customer help centre section on its website to signpost people to any financial support or advice that they might need during this time.

The help section also includes details on the different bill tariffs that are available to customers and provides an easy way for people to sign up to its priority services register, meaning that those customers that might need a little extra support, can ensure they get it.

Corporate communications director Louise Hunter said: “We know that this is a very challenging and concerning time for many of our customers and we want them to know that we are here for them. Anyone who is worried about paying their water bills over the coming weeks should know that we have a fantastic well-trained team who will do all they can to support them and ensure that they get all of the help they need.

“We’re trying to keep our people safe too, and the majority of our customer advisors are now working from home, so it might take us a bit longer to help you by telephone.

“Do call us if you’re worried or you don’t have access to the internet, but if you can, please look at our website as a first port of call to apply for discounts or to register for priority services register - this new help centre will explain how best to do it.”

While the water firm wants to talk to customers who need extra support, it is encouraging other customers to consider using the self-serve pages on its website for all other non-urgent enquiries.