GO North East customers have reported an overall satisfaction score of 92 per cent, according to the results of independent national research.

Released this month, the Autumn 2018 Bus Passenger Survey reveals steady increases in satisfaction across most areas of the bu company’s service – including waiting time, bus stop information, availability of seating and on board comfort.

Published by industry watchdog Transport Focus, punctuality scored the biggest win for Go North East, with a six per cent year-on-year improvement. Other factors highlighted positively include the safety of driving and bus journey time, with 91 per cent of passengers reporting their satisfaction on each subject.

The report follows another year of investment by the award-winning bus operator to improve the customer experience, such as the introduction of simplified fare structures and on-bus contactless payments.

Martijn Gilbert, managing director of Go North East, said: “As the region’s largest bus operator, we place huge value on passenger satisfaction, so we welcome this research.

“We continually strive to offer a good value service that meets all of our customers’ needs.”