A HALTWHISTLE town councillor has said she has been inundated by residents who have had problems with regional housing association, Karbon Homes.

Coun. Janette Kendrew said the issues ranged from damp, broken boilers, and crumbling plaster work – and one resident had complained that they had been waiting for a new kitchen for six years.

Speaking at Haltwhistle Town Council on Monday, Coun. Kendrew said: “It’s about time Karbon became accountable. Families are becoming ill because of them. We represent the interests of the community in Haltwhislte and we’re not satisfied by the way they are treating their customers. The damp you can see on the photos is disgusting.”

Coun. John Elliot added: “They say that they care about their client, tenants and partners. I think they’re a joke to treat tenants in an off-handed way.”

Jonathan Fletcher, assistant director for responsive repairs at Karbon, explained that customer experience was important to the company, and asked the town council to get in touch.

Mr Fletcher said: “We are sorry to hear that some of our residents in Haltwhistle have concerns about repairs, or the condition of their homes. Delivering an excellent customer experience is of paramount importance to us. We manage around 350 homes in Haltwhistle, and our records show there is a small number of reported repairs still requiring our attention.

“We are currently working hard to either schedule these jobs, or talk to specialist contractors to find appropriate times to complete the work. Karbon Homes has a strong track record of tackling repairs professionally, and on time. We are happy to hear customer feedback and are continually striving to maintain and improve our performance.”