STAFF and residents at a Corbridge care home are celebrating after being found to be outstandingly well-led, following a surprise inspection from the health care watchdog.

Charlotte Straker House was rated good overall following a Care Quality Commission inspection in December 2018, receiving a good rating for being safe, effective, caring and responsive and an outstanding rating for leadership.

Inspectors praised board members and the registered manager, saying they had a clear vision for the organisation and the service.

The report added: “Staff were very well-supported by the management team. Staff were highly skilled and knowledgeable about each person they cared for and they were extremely committed to making a positive difference to each person.”

Inspectors also commented on the “person-centred” vision and value of the service, and the excellent communication with other professionals to help meet people’s needs.

The report, released on January 29, continued: “People were extremely well-cared for, relaxed and comfortable.

“Staff knew the people they were supporting very well and we observed that care was provided with great patience and kindness.”

Marilyn Hunter, registered manager of the home, said: “We strive to create a welcoming home from home feel at Charlotte Straker House and I’m so pleased our continued efforts have been recognised by the CQC’s inspectors.

“Everyone here works incredibly hard to provide residents with compassionate, person-centred care, and to be rated ‘good’ and ‘outstanding’ shows just how committed the team is to making a positive difference to resident’s lives each and every day.”