A wage increase and an uplift in mileage rates have helped Northumberland County Council tackle a shortage in care workers.

The council’s director of adult social care, Neil Bradley, said that while work still needed to be done, significant progress had been made in tackling the issue, particularly with regards to domiciliary care workers.

In January, the council launched a scheme to boost homecare worker pay, including a minimum income for most homecare work of £12.54 an hour – higher than either the National Living Wage or the Real Living Wage. Staff are also paid for all the time when they are doing care work, including time spent travelling between visits. 

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Mr Bradley was responding to questions at Thursday’s meeting (March 14) of the Northumberland health and wellbeing board. The board, which is made up of members of various bodies including the NHS and county council, were discussing a report on the council’s self-assessment of its social care services.

The self-assessment has been developed ahead of an inspection of the services provided by the local authority by the social care watchdog the CQC. The council was given notification of the inspection in February, meaning it could take place at any time on the six months following that notification.

Councillor Jeff Watson, the council’s cabinet member for healthy lives, asked: “One thing that, if I was to say about our services that worries me is the staff shortages and the unavailability of the type of people that we want to meet our requirements.

“Is that something that is going to show through? Are we going to be knocked back?”

Mr Bradley replied: “What we will be able to show CQC is a strong trajectory in trying to manage that problem. Eighteen months ago we had 270 in Northumberland who needed domiciliary care in Northumberland that we couldn’t provide for.

“As of last week, that was down to 35. Wage increases and a mileage increase clearly made a difference.

“I don’t think any local authority could say it has solved that problem, but I think we can show we’re on a good trajectory. I think we have got a good story to tell – but we’re not out of the woods yet.”

Key issues raised in the self-assessment included Northumberland’s ageing population, with the number of people aged 85 and over projected to increase by 80 per cent by 2043. This is significantly higher than the prediction for the North East (58.2 per cent) and England as a whole (60.5 per cent).

Access to care and support is more limited in rural communities, with particular issues recruiting homecare workers there. Furthermore, the number of people with complex needs is rising due to advances in medical care including at birth, in childhood and following traumatic injury or illness.

However, people in Northumberland have a higher healthy life expectancy than the average for the region.