Motability customers in Tynedale can be sure of receiving award-winning customer service when they visit local dealer Wylam Garage Nissan, which has won a regional award for its work with the Motability Car Scheme.

The accolade is part of a programme of awards run by Motability Operations to recognise and reward outstanding customer service provided by local Motability dealerships.

The Dealer Awards programme is designed to reward best practice and ensure that all Motability customers receive exemplary customer service across the Motability Scheme’s national dealer network.

The awards are judged on how a dealer delivers the scheme to customers, which is assessed by customer feedback and reviews of their performance. All winners of the quarterly awards are automatically entered into the annual national awards which are announced at the beginning of the following year.

Peter Wilson, general manager – dealer relations at Motability Operations, said: “The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience – after all, they are often the first point of contact for our customers.

“It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like Wylam Garage. Many congratulations to them on their award.”

Celebrating their win, Nigel Clarke and Dawn Baylis, from Wylam Garage, said: “All of us at Wylam Garage Nissan are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the scheme, which is renowned for its high standards.

“We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”

Anyone who receives the higher rate mobility component of the Disability Living Allowance, the enhanced rate of the mobility component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

Motability is the UK’s leading car scheme for disabled people. It provides affordable, convenient, worry-free motoring to more than 630,000 disabled customers and their families.

Scooters and powered wheelchairs can also be leased and a range of popular car adaptations are also available at no additional cost.

When leasing a scooter or powered wheelchair, insurance, breakdown assistance, servicing, maintenance and repairs and tyre and battery replacement are all included in the cost of the lease.

A wide range of ‘green’ vehicles with emissions of 120g of CO2 per km or less are also available.

For more information on Wylam Garage Nissan call 01434 613 560 or visit www.wylamgarage.co.uk